Don't just take our word for it.

“BLM does their homework. Before initiating the engagement, they went to school on the smith+noble customer experience, including ride-alongs with our in-home design consultants. This experience provided them with valuable insights that shaped the work that they subsequently delivered.

BLM is creative and cost effective. They successfully suggested that we leverage a non-buying portion of our e-mail file as a proxy for competitor customers, thereby generating significant research savings

BLM perseveres. When online survey responses were not achieving required rates, they innovated on the fly to test a variety of different incentives that ultimately delivered the target response rates, while containing cost.

BLM delivers. Cost effective customer research uncovered a number of “aha’s”. Web store user experience upgrade deliverables laid the groundwork for an anticipated significant gain in conversion and customer experience quality.”

Ken Constable, President

smith+noble windoware^®

“Bottomline Marketing truly protects your bottomline; they have a full service offering for all of your branding needs.”

Interactive Agency

Sitelab Interactive